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Remediation Tickets


How to Create Tickets

To create and assign a ticket in the top navigation bar, click Vulnerability Management > Reports and select a report.

Tip

You can access the vulnerabilities from the Vulnerability Scanning > Scans.

The Results page will show up and you can click on the vulnerability:

The Details window appears. From there, you can select the vulnerability that you want to open a ticket for:

The Vulnerability window appears. From there, you can click on the button Create Ticket:

The Create New Ticket window appears. Now you can assign the ticket to an user and add a comment. Click on the Save button to save the new ticket:

Remediation Ticket Dashboard


Dashboard

In the top navigation bar, click Vulnerability Management > Remediation Tickets. The Dashboard page will show up and you can click on Edit Ticket button to edit the ticket:

The Edit Ticket window appears. There you can change the status of the ticket from Open to Fixed or Closed.

Understanding the Terms

New Scan Window

  1. Open: It is a ticket whose vulnerability has not been fixed or closed.
  2. Fixed: You fixed the vulnerability.
  3. Closed: The vulnerability was closed.
  4. Notes for Open: Notes that you can create when you open a ticket.
  5. Notes for Fixed: Notes that you can create when the ticket have been fixed.
  6. Notes for Closed: Notes that you can create when the ticket have been closed.